We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This policy applies to you if you use our products or services over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our 'Services”). This policy gives effect to our commitment to protect your personal information.
Who are we?
When we say ‘we’ or ‘us’ or “Vow Retail Limited” in this policy, we’re generally referring to VOW Retail Limited (Company No 05383376) although it does depend on the context.
Vow Retail Ltd is one of the separate and distinct legal entities that make up the EVO Group of companies (The EVO Group). These include:
- EVO Business Supplies Ltd;
- Vow Europe Ltd;
- Vow Retail Ltd;
- Banner Group Ltd;
- Truline Logistics Ltd.
It also includes any other businesses we add to this group in the future.
What sorts of information do we hold?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
- Information that you provide to us such as your name, address, telephone number, email address when you contact us via our web site;
- Information that you provide to us when you enter a competition such as your name, email address and country;
- Information that you provide to us such as your name, address, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
- Information about the Services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);
- Your account login details, including your user name and chosen password;
- Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and how you use our Services;
- Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication;
- Information from other sources such as our retail partners, specialist companies that provide customer information (like credit reference agencies, fraud prevention agencies, claims databases, marketing and research companies) and social media providers as well as information that is publicly available.
How do we use your information?
The information we collect may be used to:
- Set up and administer your account;
- Make available our services to you;
- Process your orders for our products or services and ensure goods and services are delivered to the address specified;
- Take payment from you or give you a refund;
- Personalise your shopping experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas;
- Help us ensure that our customers are genuine and to prevent fraud;
- Conduct market research, either ourselves or with reputable agencies;
- Help us understand more about you as a customer, the products and services you consume, and the manner in which you consume them, so we can serve you better;
- Find ways to improve our Services, apps and websites;
- Contact you about products and services from us and other companies;
- Help answer your questions and solve any issues you have.
Keeping you informed about our products and services
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the EVO Group. We won’t send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages. If you no longer wish to be contacted for marketing purposes, please send an email to: firstname.lastname@example.org
Who we might share your information with?
EVO Group Companies
We may share your personal information with other companies in the EVO Group from time to time so we can provide you with a high-quality service across our group.
Our service providers
We may pass your personal data to carefully selected partners (third parties) for the purpose of processing your enquiry or order. We work with partners, suppliers, and agencies so they can process your personal information on our behalf but only where they meet our standards on the processing of data and security. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. Where you have consented to us doing so, we may also pass your personal data to carefully selected partners (third parties) for the purposes of marketing additional services or products that we believe may be of interest and of benefit to you.
Other organisations and individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
- If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business;
- If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you;
- If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
- If we need to do so in order to exercise or protect our legal rights, users, systems and Services; or
- In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
International transfers of your information
Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise these rights, please contact us via one of the mechanisms set out below.
How long do we keep your information for?