Help Centre

Help centre

Frequently asked questions

Welcome to the help centre

The answer to many of your questions can be found quickly and easily here in the Help Centre. If not, please call one of our service teams:

For all Shop related issues:
You can call us on 0344 826 1399
9:00 am - 4:30 pm Mon to Fri, excluding bank holidays.

Order tracking

Not received your order yet?
Then use our quick and easy track and trace service to find the status of your order. Simply login to the My Account section or click the button below.
Order Tracking

Contact the UK Call Centre on: 0344 826 1399

0344 826 1399


Open 9am - 4:30pm Mon-Fri

UK Call Centre. Opening times can vary subject to annual or public holidays.

We've fewer colleagues to speak to you in our contact centre because of the coronavirus outbreak. This is having a big impact on call wait times - so please bear with us.

We're working to ensure all our customers are supported and we'll update our website with our latest information regularly -
please only call if it's urgent, other wise
please click here to email our team.

Contact the MyPostShop Customer Care Team

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We accept a range of credit & debit cards Orders are not taken by our operators over the phone
Orders are not taken by
our operators over the phone
Orders must be placed online and we are unable to take orders over the telephone due to PCI compliance regulations.

We apologise for any problems this may cause to some users.

MyPostShop is a registered trademark of VOW Retail.
© VOW Retail . All rights reserved.
All order are subject to the Terms & conditions.