Delivery Charges and Options
All orders are shipped via next day courier tracked service* at £4.99 inc.VAT.
Please note: Items that are heavy and large will not qualify for this courier delivery and may incur an additional carridge charge - this will be indicated in your basket before checkout.
*We aim for next working day...subject to demand and exceptional events (covid-19) deliveries can sometimes take up to 48 hours from dispatch.
For security and peace of mind, all Next Day deliveries are tracked and a signature required on delivery.
If the carrier can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery.
- Deliveries to business addresses are made Monday to Friday between 9am and 5:30pm excluding public holidays.
- Deliveries to residential addresses are made Monday to Friday between 9am and 7pm excluding public holidays.
- Orders placed before 5pm will be delivered the next working day.*
- Orders placed after 5pm on Fridays, and at weekends, are delivered the following Tuesday.
- Exact delivery times are not available.
Customers wishing to take greater control of their next day delivery can register
for a free UPS My Choice account.
UPS My Choice members get flexibility and control over home deliveries, with alerts before the first delivery attempt and the power to redirect or reschedule packages to fit your needs.
*Tracked courier service for full information on the courier delivery we offer please refer to The terms and conditions section.
* All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.
» Next Day Delivery - Postcode Exclusions
Unfortunately, we can't offer Next Day delivery to certain areas - including some Aberdeen postcodes, the Scottish Highlands. In these cases delivery will take 2-3 working days. See below for the list of area exceptions for Next Day service.
» Delivery - Product Exclusions Due to Postcode
Unfortunately, we are unable to process orders containing water to certain Aberdeen postcodes and the Scottish Highlands. If your postcode is listed in the table below and your order contains a water supplies item, your order will be cancelled.
We deliver to England, Scotland and Wales, excluding PO boxes and Storage Units.
NOTE: We can’t deliver to the Channel Islands, Northern Ireland or other locations outside of the UK
Heavy and Large Products
All our orders are dispatched via courier networks and do not travel via parcel post. The parcel rate charges are often amplified for orders in excess of 15kg from all the couriers we use. As a result we have to reflect this in the delivery charges we make to our customers. Orders that contain products which at dispatch will be more than 20kg weight will be subject to a Heavy and Large delivery charge.
Products likely to be impacted by this higher rate parcel send are: boxes of paper, multiple quantities of water, desk stands or furniture and volume packs of cleaning supplies. This higher rate carriage charge will be indicated in your basket as a heavy or large delivery charged at £8.95.