Delivery Charges and Options
N.B. When shopping with us online you can choose from two delivery options:
Next working day or 3-5 days.
FREE delivery - when you spend over £35 ex. VAT, excluding stamps, pre-paid envelopes, coins & collectibles.
If your order does NOT contain a value of £35 ex. VAT on items that are not stamps, coins and collectibles, the delivery charge will be added to your basket when placing your order. Items that are heavy and large will also not qualify for free delivery, this will be indicated in your basket before checkout.
Applies to both next working day and 3-5 day delivery options.
Option 1 - Next working day
Next working day delivery - £4.66 inc. VAT (* tracked courier service).
* We aim for next working day...subject to demand and exceptional events (covid-19) deliveries can sometimes take up to 48 hours from dispatch.
For security and peace of mind, all Next Day deliveries are tracked and a signature required on delivery.
If the carrier can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery.
- Deliveries to business addresses are made Monday to Friday between 9am and 5:30pm excluding public holidays.
- Deliveries to residential addresses are made Monday to Friday between 9am and 7pm excluding public holidays.
- Orders placed before 5pm will be delivered the next working day.*
- Orders placed after 5pm on Fridays, and at weekends, are delivered the following Tuesday.
- Exact delivery times are not available.
Customers wishing to take greater control of their next day delivery can register
for a free UPS My Choice account.
UPS My Choice members get flexibility and control over home deliveries, with alerts before the first delivery attempt and the power to redirect or reschedule packages to fit your needs.
*Tracked courier service for full information on the courier delivery we offer please refer to The terms and conditions section.
* All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.
» Next Day Delivery - Postcode Exclusions
Unfortunately, we can't offer Next Day delivery to certain areas - including some Aberdeen postcodes, the Scottish Highlands. In these cases delivery will take 2-3 working days. See below for the list of area exceptions for Next Day service.
» Delivery - Product Exclusions Due to Postcode
Unfortunately, we are unable to process orders containing water to certain Aberdeen postcodes and the Scottish Highlands. If your postcode is listed in the table below and your order contains a water supplies item, your order will be cancelled.
Option 2 - Three to five day delivery
3-5 days delivery - £3.49 inc. VAT
All 3-5 day deliveries are sent by post. If they can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery. Please allow 5 working days from placing your order before reporting any non-receipt of goods.
Exceptions: selected deliveries may need to be re-assigned on dispatch from post to tracked delivery. For example large/heavy items, or high value goods. This will be done at no extra charge to you. As a result, some items on your order may arrive as separate deliveries.
We deliver to all mainland UK locations(excluding P.O. Boxes).
NOTE: we can't deliver to the Channel Islands or other locations outside the UK.
Heavy and Large Products
All our orders are dispatched via courier networks and do not travel via parcel post. The parcel rate charges are often amplified for orders in excess of 15kg from all the couriers we use. As a result we have to reflect this in the delivery charges we make to our customers. Orders that contain products which at dispatch will be more than 20kg weight will be subject to a Heavy and Large delivery charge.
Products likely to be impacted by this higher rate parcel send are: boxes of paper, multiple quantities of water, desk stands or furniture and volume packs of cleaning supplies. This higher rate carriage charge will be indicated in your basket as a heavy or large delivery charged at £8.95.